Customer Dissatisfaction Index and its Improvement Costs
DOI:
https://doi.org/10.2478/v10144-010-0014-2Keywords:
CAIDI, Customer Dissatisfaction Index, distributed generation, non-supply costs, Reliability of power supply, SAIFIAbstract
The paper gives description of customer dissatisfaction index (CDI) that can be used as reliability level characterizing factor. The factor is directly joined with customer satisfaction of power supply and can be used for control of reliability level of power supply for residential customers. CDI relations with other reliability indices are shown. Paper also gives a brief overview of legislation of Latvia in power industry that is the base for CDI introduction. Calculations of CDI improvement costs are performed in the paper too.References
IEEE Standard 1366-2003, Guide for electric power distribution reliability indices, May 2004.
M. Bollen, A. Holm, Y. He and P. Owe, A Customer-Oriented Approach Towards Reliability Indices, 19th International Conference on Electricity Distribution (CIRED07), Vienna, Austria, May 21-24, 2007.
Ministry of Economics of Republic of Latvia, Basic viewpoints of development of power industry for time period from the year 2007 to 2016, The 3rd part-basic viewpoints of politics [Online]. Available: http://www.em.gov.lv/em/images/modules/items/item_file_15063_3.doc
Hong-Chan Chang, and Teng-Fa Tsao, Reliability cost/worth analysis of distribution systems considering different topologies, 7th International Conference on Probabilistic Methods Applied to Power Systems (PMAPS 2002), Naples, Italy, September 22-26, 2002.
Latvian standard LEK018, Barošanas sprieguma raksturlielumu normas publiskajā elektroapgādes tīklā, January 18, 2002.
I. Waseem, M. Pipattanasomporn, S. Rahman, Reliability Benefits of Distributed Generation as a Backup Source". Virginia Tech, Advanced research Institute. Arlington. [Online]. Available: http://www.ceage.vt.edu/media/documents/Reliability%20Benefits%20of%20Distributed%20Generation%20as%20a%20Backup%20Source.pdf
Y. Yang, M. H. J. Bollen, Considering a Customer Dissatisfaction Index in the reliability of distribution networks with distributed energy resources, 10th International Conference on Probabilistic Methods Applied to Power Systems (PMAPS 2008), Rincón, Puerto Rico, May 25-29, 2008.
Store of diesel generators. [Online]. Available: http://www.peakpowertools.com/default.asp
H. L. Willis and W. G. Scott, Distributed power generation, Planning and evaluation. Boca Raton: CRC Press, Taylor & Francis Group, 2000.
Distribution System Operator in Latvia, Average price of building operations for distribution network in Latvia in year JSC "Sadales tīkls". 2008. [Online]. Available: http://www.latvenergo.lv/pls/portal/docs/PAGE/LATVIAN/FILES/aktualitates/Vid_izm_260209.pdf
L. Zemīte, J. Gerhards, Evaluation of Distribution Network Customer Outage Costs, The 50th International Scientific Conference Power and Electrical Engineering, October, 2009, Riga, Latvia. Rīga: Izdevniecība "RTU", 2009.
Downloads
Published
Issue
Section
License
Copyright (c) 2010 Aleksandrs Lvovs, Anna Mutule (Author)
This work is licensed under a Creative Commons Attribution 4.0 International License.
How to Cite
